Our customer engagement process has proven highly successful in select markets resulting in Utilities consistently meeting their annual gWh goals in those markets.

Program Design

• Design – we work closely with our utility partners to design custom and prescriptive energy efficiency measures that are tailored to the customer’s tariff rate and to take maximum advantage of available incentives.
• Territory Analytic s – we conduct an in-depth segmentation analysis to understand the market, quantify savings, and estimate the potential return on investment for the addressable market up-front.
• Market Segmentation – we identify customers that have a high potential for energy savings based on industry classification and utility historical energy consumption data.
• Predictive Analytics and Infrastructure Design – Applying energy modeling and ranking system to orchestrate optimum program sales and implementation strategies.

Customer Engagement

• Lead Generation – marketing and program outreach design.
• Customer Touch – sales process implementation and energy adviser training.
• Energy Assessment – field Engineering and equipment surveys.
• Detailed Engineering, design and specification.
• Customer Acquisition – proposal development and signature.
• Field Quality Assurance – program design.

Program Implementation

• Scheduling and logistics design and implementation
• Procurement and supply chain management
• Systems re- certification process design
• Field quality control bench marking and reporting
• Pre-installation bench-marking and post-installation measurement and verification of savings.

Data Intelligence that drives the Engagement Process

• Program design metrics and goals
• Marketing and outreach program uptake performance reporting
• Streamlined customer assessment and enrollment
• Streamlined and transparent installation management
• Quality assurance verification
• Transaction management
• Full program monthly dashboard reporting